Here is a list of our most frequently asked questions when it comes to FronTiers
What are FronTiers?
FronTiers is a tool to expand the market for the community and add value to the MyMiniFactory Ecosystem. A tool that is dedicated to Digital Creators and their communities. FronTiers is not a crowdfunding service. It is a product that allows Digital Creators to release their latest projects and original content to the community as a pre-release.
What does FronTiers offer?
- Pioneers are generated through Tiers
- Extra rewards are unlocked by more Pioneers (Milestones)
- A FronTier may host any number of Tiers, often including Earlybirds which offer rewards at a reduced rate for either a limited amount of time or seats
- Pioneers (supporters of a FronTier) can purchase Add-ons that may include previous projects and more non-core content that compliment the FrontTier
- Creators, Pioneers, and members of the community are able to communicate and share feedback using the Comments section
- Updates allow Creators to keep the community informed with notable events throughout the FronTier, such as file releases and Milestone unlocks
- A comprehensive “About FronTier” section so Creators can detail each element of the project
- There are no funding goals on FronTiers, as payment is taken upfront
- From Pioneering to file redemption, everything is in one easy-to-use platform, keeping it simple and streamlined for Pioneers and Creators
- Files and rewards are all stored in a Pioneer’s MyMiniFactory Library
- Interactive Nav bar to easily navigate the FronTier
The Creators of MyMiniFactory are at the forefront of the MyMiniFactory Ecosystem. They are pioneering the industry and breaking boundaries with their content which can now be released through a FronTier.
What should I expect in the Open Beta release?
As with any new release, you may experience some bugs or lack of certain functionalities. If you have any feedback regarding FronTiers or ideas to help improve this product, please don’t hesitate to Contact Us.
I have made a purchase, when will I receive the rewards?
You will receive the files either immediately or once the FronTier has ended (please refer to the specific FronTier’s preference of distribution). Any updates regarding the release date of rewards are the responsibility of the FronTier Creator.
*Note, please contact the Creator if you have questions regarding file release. Here's a simple guidance document explaining how to reach out to the Creator and what to expect for the next steps. Alternatively, you can contact a Creator in the comment section.
How can I upgrade my Tier?
Tiers can be upgraded easily by selecting any higher tier Tier. By doing so, the price you see at checkout will only show the difference in price for the Tier upgrade.
When will I be charged?
You will be charged immediately after a Tier or Add-on has been purchased. You can review your order on the Order Details page.
*Please note, FronTiers is not a crowdfunding service. It is a product that allows Digital Creators to release their latest projects and original content to the community as a pre-release.
I would like to cancel my purchase and get a refund, what should I do?
If you want to request a refund for your purchase of a digital product via FronTiers, the request has to be made within 14 days of the purchase and before the files are released. Please reach out to MyMiniFactory via the Contact Us Page for more information.
If the files are released immediately, you will not be eligible for a refund unless there is a problem with the digital files.
MyMiniFactory only provides the platform upon which payments between customers and creators are made. Pioneers will need to contact the Creator to request a refund if there are any issues with the digital product.
Here's a simple guidance document explaining how to reach out to the Creator and what to expect for the next steps. Alternatively, you can contact a Creator in the comment section or a direct message.
*Please note: once the refund is issued, you may lose access to purchases, downloads, content, or future updates. You may not be eligible for a refund for digital products that have already been downloaded.
Where can I review my purchase?
What are Milestones? Are these included in the Tiers?
Milestones are unlocked as a FronTier reaches certain thresholds of the total funding. If your Tier level includes Milestones (more information can be found on the individual FronTier about section), you will receive all the unlocked rewards once the FronTier ends. Milestones are available to view on the “About FronTier” tab.
What is an Earlybird Tier?
An Earlybird is a time or seat limited Tier that grants a lower-priced option for Pioneers.
Where can I change my notification settings?
You can update your notifications settings in Settings > Notifications.
By default, you will only receive a notification if you leave a comment and another user replies to your comment. If you want to edit your notifications settings, please click all the boxes under the “FronTier” section in your Settings > Notifications
I have questions about the files in a FronTier, who can I reach out to?
If you have any further questions about the content in a Tier, please reach out to the Creator of the FronTier, or leave a comment in the comments section.
Here's a simple guidance document about reaching out to the Creator and what to expect for the next steps.
I need assistance with my payment or other issues, what can I do?
Please Contact Us if you have any issues with payment. Once we receive the ticket, we will get back to you in 3-5 business days