When using the Tier up/downgrade feature, you will have full control to set upgrade and downgrade paths on all of your Tribes Tiers. This allows for:
- Frictionless Tier transitions for better Triber experience
- Easy upselling without requiring resubscription
- Complete control over which Tiers can upgrade/downgrade to others
NOTE: Monthly/yearly switching within the same Tier is not yet available. Downgrading from an annual Tier to a monthly Tier will not be available as part of this feature.
1. Navigate to Tiers
In your Tribes Admin interface, navigate to the Tiers tab.
Click the pencil option to edit the tier you wish to add up/downgrade options to.
Scroll down to the Tier upgrades and downgrades section.
2. Configure Upgrade/Downgrade Options
All eligible Tiers with a higher cost than the Tier you are editing will appear as check boxes in the upgrades section. All eligible lower-cost Tiers will appear under downgrades.
If a Tier has both a monthly plan and a yearly plan, it will be displayed according to the cost of the monthly plan.
Check the boxes you would like to be available as upgrade/downgrade options for the Tier you are editing.
Once you have made your selection, scroll to the bottom of the Tier editor and save changes.
Work your way through the rest of your Tiers and choose upgrade/downgrade options for each Tier.
Requirements:
- Must have at least 2 Tiers created
- (If editing a newly created Tier) Save the Tier first before configuring options
Restrictions:
- Upgrade - Lower cost yearly Tier → Higher cost monthly Tier: Not supported
- Downgrade - Higher cost yearly Tier→ Lower cost monthly Tier: Not supported
- Downgrade - Higher cost yearly Tier→ Lower cost yearly Tier: Not supported
3) What Your Tribers Will See
Upgrades appear in the "Join the Tribe" section of your Tribes page, showing the price difference clearly.
Your Tribers can see their subscription settings in the Subscriptions page.
When a Triber switches Tier, you and the Triber will receive an email confirmation.
4) How Billing And Access Change When A Triber Switches Tiers
Loyalty Rewards Warning: If your Tiers have different loyalty reward access, make this clear in your Tier descriptions. Downgrading Tribers may no longer gain monthly loyalty reward progress to unlock future rewards and may lose their loyalty reward streak, depending on your offerings.
Upgrades:
- Lower-priced monthly Tier → Higher-priced monthly Tier: Tribers are charged the difference immediately, gain instant access to the new Tier benefits, and continue on a monthly billing cycle at the new Tier price.
- Lower-priced Monthly Tier → Higher-priced Yearly Tier: Tribers are charged the full yearly amount immediately, receive new Tier benefits instantly, and enjoy 12-month access with a single payment.
- Lower-priced yearly Tier → Higher-priced Yearly Tier: Triber will pay a pro-rated amount based on the unused time on their current plan. Access to new Tier benefits is granted immediately, and their new 12-month cycle starts from the upgrade date.
Downgrades:
- Higher-priced monthly Tier → Lower-priced monthly Tier: No cost. The new Tier and pricing will take effect at the start of the next billing cycle. Until then, Tribers retain access to their current Tier.
- Higher-priced monthly Tier → Lower-priced yearly Tier: No immediate cost,The new Tier and pricing will take effect at the start of the next billing cycle. Until then, Tribers retain access to their current Tier.
5) How Tribes Up/Downgrades appear in your statistics page
In your Advanced Statistics page, Overview tab, Orders and Subscriptions (Last 30 Days) table, you will be able to see “upgraded/downgraded from” in the notes column.
You will also be able to see “upgraded/downgraded from” in the notes column in your Statements/Earnings CSV downloads.