How to request a refund for a FronTiers purchase.
If you want to request a refund for your purchase of a digital product via FronTiers, the request has to be made within 14 days of the purchase and before the files are released. Please reach out to MyMiniFactory via the Contact Us Page for more information.
If the files are released immediately, you will not be eligible for a refund unless there is a problem with the digital files.
MyMiniFactory only provides the platform upon which payments between customers and creators are made. Pioneers will need to contact the Creator to request a refund if there are any issues with the digital product.
Here's a simple guidance document explaining how to reach out to the Creator and what to expect for the next steps. Alternatively, you can contact a Creator in the comment section or a direct message.
Please note: once the refund is issued, you may lose access to purchases, downloads, content, or future updates. You may not be eligible for a refund for digital products that have already been downloaded.