Your questions on Loyalty Rewards answered.
To learn more about Loyalty Rewards, you can watch the video and read the articles linked here.
What can I do with the Loyalty Rewards feature?
Loyalty Rewards are designed to increase retention rate, reduce churn and keep your Tribers excited about their next reward. You can set up monthly or yearly rewards, and exclusive rewards for specific dates & Tiers, you can even go back and reward your first few Tribers!
Will changing Tiers effect a Tribers eligibility to redeem a reward?
No, as long as a Triber satisfies the rules explained above (Subscribed x consecutive months + within the timeframe(If any)), they will still receive the reward.
What will happen if I delete a Condition with an object already distributed?
Once a valid condition is deleted, all the Tribers who redeemed the reward will not lose the reward from their library.
New Tribers who become eligible after the condition is deleted, will not be able to receive the reward.
What will happen if I add/delete objects to existing conditions?
If an object is added to an existing condition, all the Tribers who received the reward will receive the new object in their library.
If an object is deleted from an existing condition, all the Tribers who have already redeemed the reward will NOT lose the reward from their library.
New Tribers who become eligible will NOT be able to receive those deleted objects.
What will happen if I delete a condition that has reward distributed already?
If you delete a condition with reward distributed. The condition will be suspended and Tribers who become eligible after the deletion won't receive the reward.
However, if you add the same condition again the Tribers who were eligible to redeem the reward previously will still keep the eligibility.
I want to distribute Loyalty Rewards to Tribers in specific Tiers. How can I make an exclusive condition in this case?
If you would like to distribute your Loyalty Rewards to specific Tiers you can do this with the For Tiers setting, when setting up your Loyalty Rewards. To learn more about this, click here.
I am not sure how to use Loyalty Rewards, who should I talk to?
Please reach out to your Creator Relations Representative, or send an email to firstname.lastname@example.org.