User Groups are built for you to distribute your content, primarily STLs and PDFs, to your customer base. It is important to adhere to certain principles in order to ensure the protection of community privacy and the preservation of your brand's reputation.
Using the Product as Intended:
It is important to use User Groups for their intended purpose. User Groups were made for a Creator’s convenience and are designed to allow creators to efficiently distribute their content to specific users. It is not intended to be used for spamming or sending unsolicited messages to users.
Sending messages to the community via User Groups without any files attached can leave your audience confused or disgruntled, as per their current setup. We always advise including files in a message and only contacting those who have consented to receive communication from your brand.
If in doubt, please refer to our guide on User Groups Best Practices, or contact your Creative Relations Rep.
When contacting your community via User Group updates, please include this disclaimer in the message:
Disclaimer: This message was sent via a User Group. If you do not wish to receive these messages, you can unsubscribe from further notifications by pressing the button at the bottom of this message.
Negative Effect on Your Brand:
Sending unsolicited messages to users within your groups can have a negative effect on your brand's reputation. It is important to only contact the community when they have consented to receive content that is relevant to them, such as to provide them with updates or new content that they have expressed interest in. Sending unsolicited messages or spamming users can lead to negative feedback and harm your brand's reputation.
As a Creator, you can build a positive relationship with the community and build your brand's reputation by utilizing User Groups in a professional manner. It is also important that you do not share contact information.
For more information, please refer to our Terms & Conditions.
As a member of the MyMiniFactory Premium Creator community, you have an abundance of products available to you to grow your brand. It is important that you use these products with caution and, if you are ever uncertain, we have a dedicated team to help you best use the Ecosystem to grow your brand. Contact your Creator Relations Rep if you have any questions or reach out to creator-relations@myminifactory.com.